Available!
Technical Support Engineer
Service management (SLA, ITSM, Jira, ServiceNow)Looking for a versatile IT specialist with broad technical knowledge, hands-on experience and a customer-focused approach? This candidate is available immediately for a new challenge in a dynamic work environment.
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Profile of candidate
An energetic and inquisitive IT professional with a strong technical background and excellent soft skills. This candidate has experience in both technical support and systems administration, having worked for international brands such as Microsoft and Apple. Combines in-depth knowledge of Microsoft 365, Azure and networking with a passion for cybersecurity, software development and customer service.
Skills
Microsoft Azure (Intune, Defender, Autopilot, Exchange)
Active Directory & Windows Server
Technical support (L1 & L2) - remote and hybrid
Microsoft 365 management and support
Cybersecurity & penetrationtests (CEH)
Full Stack Web Development (C#, C++, Python)
Android/iOS-appdevelopment
ICT-ticket system (Jira, ServiceNow)
SLA management and coordination
Soft skills & customer communication
Skills
Windows / macOS / Linux
Microsoft 365 Admin Center
Cisco CCNA networks
Bugfixing hardware/software
Google Analytics & Firebase
POS programming
Adobe After Effects, Premiere Pro, iMovie
Android Studio
Languages
The candidate has mastered the following languages:
Greek
Native language
English
Cambridge & Michigan certified
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Technical Support Engineer
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