Looking for Support Engineers?
Matchmakers IT finds the right support engineers for your organisation
A well-functioning IT environment starts with strong support. 1st and 2nd line support engineers form the front line of your IT department. They solve problems before they become big, support end users and ensure continuity. Matchmakers IT helps you quickly and effectively add the right support engineers to your team.
What does a Support engineer do?
There are two types of Support Engineers:
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1st line support: First point of contact for IT problems. Processes and logs calls, helps users get started and solves common issues directly.
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2nd-line support: Picks up more complex technical problems, performs more in-depth analyses and supports system administration and configurations.
Both roles are crucial to keep your organisation running. Fast switching, good communication and solution-oriented thinking are key.
That’s why you choose Matchmakers IT
100% focus on IT
We understand you and that what the candidate wants
Short lines & personal contact
Fast communication with a professional
Quality over quantity
Only matching profiles
Candidates with practical experience
From migrations to DevOps set-ups
Matches support engineers who really fit
We understand that the right person in the right place makes all the difference. That is why we look beyond the CV. When matching a support engineer, we pay attention to:
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Technical knowledge (Windows, Microsoft 365, networks, hardware, ITIL, etc.)
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Experience with tools such as Jira, ServiceNow, Topdesk or Freshdesk
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Soft skills such as customer orientation, stress resistance and communication skills
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Connection to your team and organisational culture
Whether you need an office-based service desk or a remote support team, we will find the right match.
Our approach
At Matchmakers IT, we take a personal and thorough approach:
Listing
We discuss specific needs and the culture of your organisation to create a clear profile of the desired candidate.
Selection
Through careful screening, we select candidates who not only have the right technical skills, but also fit within your team.
Introducing
We present you with a selection of suitable developers, including their profiles and relevant experience.
Matched! Off we go!
Throughout the entire process, from introduction to placement, we provide support and remain closely involved to ensure a fine collaboration.
Working together to grow your business?
Post your vacancy at Matchmakers IT or contact one of our consultants directly.
